Lead Payment Consultant

As the Subject Matter Expert for Payments, although not an exhaustive list, your responsibilities will include:

External Market/Subject Knowledge:

• Be the subject matter expert working with the external clients and partners to develop high-level initiatives, objectives and requirements for all payments capabilities and features.
• Proactively keep up to date with how world class comparable businesses are using emerging and mature digital technologies to create and/or maintain competitive advantage.
• Support in the C-Level stakeholder engagement sessions to guide the business on the future of payments and market trends, and how to best align the Company’s payment strategy to maximize these opportunities.
• Research & analyse both the client and competitor landscape.
• Engage with stakeholders to support others shape and define initiatives and objectives that achieve strategic business goals, deliver upon client needs and deliver commercial benefits.
• Provide strategic guidance and validation within the area of payments, billing, and retention.
• Provide support, guidance and mentoring to build out a broader pool of payments knowledge and resources within the key business teams.

Internal Knowledge Share:

• Lead engagement in conferences, trade events and expos around payments to stay current on trends etc and broaden partner and network relationships.
• Contribute to the delivery of high-value payment, billing, and retention related product documentation for use by commercial functions.
• Collaborate effectively with all key business teams.
• Recognise the need for and help to drive the generation of new product insights and areas of opportunity.
• Support to development of the key insights and as SME help to define the success criteria for our payment capabilities and features.
• Actively provide SME insight of payments into strategic business decisions.
• Influence payments products/capabilities.
• Execute additional tasks as required to meet the Company’s changing priorities.

Client Success:

• Support the Account Management team with their deliverables relating to Payments
• “Payment Consulting as a Service”
• Recommendation of new payment options
• Provide best practice support and guidance to our clients
• Provide Payments and Platform training to clients and prospects where required

Deal Execution:

• Be a key member of the New Business bid team
• Collect and respond to payment-related requirements
• Detailed payment demo and value propositions
• Effectively communicate the voice of the market to the Product team, to ensure they can align the roadmap to deal needs

Pipeline Generation:

• Contribute to thought leadership content for Marketing
• Webinars, blogs, speaking at events
• Feed into content to help target the “payments people” in our target markets

Partnerships:

• Support the Partnership team with payment partners
• Involvement in co-bids with partners for new business opportunities
• Play an active role in supporting the existing partner ecosystem
• Leverage knowledge and expertise with all partners

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary plus profit-related bonus scheme, as well as the following benefits:

• ShareSave scheme - ability to purchase company shares on preferential terms
• Private healthcare
• Income protection and group life insurance
• Flexible / hybrid working options

Although not an exhaustive list, a Subject Matter Expert of Payments must be proficient in the following Skills:

• In-depth knowledge of payment related products, technology, and market trends
• Insightful approach to new business strategy and strategic growth
• Entrepreneurial and collaborative approach to your work
• Excellent written and presentation skills
• Effective prioritization and multi-tasking abilities
• Exceptionally organised, well prepared, and thorough
• A highly analytical approach
• Strong problem-solving ability
• Customer-focused
• Self-motivated
• Keen to share ideas and spread knowledge
• Able to work to tight deadlines while maintaining high quality standards
• Excellent knowledge of global payment technologies, legislation, and mandates
• Promote and develop a performance focused culture where required
• Proactively demonstrate and role model required behaviours in line with the expectations of the position