Senior Account Manager - Sydney

Join us as a Senior Account Manager in Sydney at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients across the APAC region. You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.

This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s APAC customer base.

You Will Be:

• Managing and growing a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long-term account strategy

• Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions

• Identifying upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth

• Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities

• Developing and executing strategic account plans aligned to client priorities and business objectives

• Driving high levels of client retention and customer satisfaction across your account portfolio

• Partnering closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value

• Managing escalations effectively and acting as a senior point of contact for key client stakeholders

• Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership

• Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events

• Maintaining a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape

• Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development

What We Offer

We’ll offer you a competitive salary plus commission scheme, as well as the following benefits:

• Superannuation

• Private Healthcare

• Employee Assistance Programme

Where You’ll Be

This role is based in Sydney and will involve managing customers across the region. Given the regional nature of the role, there will be regular engagement with customers across different locations and time zones, including face-to-face client meetings where required.

What We’re Looking For:

• 7+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech

• Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases

• Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations

• Experience engaging and influencing senior stakeholders and C-suite executives

• Ability to manage multiple strategic accounts within a fast-paced, high-growth environment

• Excellent communication, presentation, and relationship management skills

• Strong organisational skills with a proactive, solutions-oriented mindset

• A confident self-starter, comfortable operating independently across the APAC region, taking ownership and proactively driving client and commercial activity with minimal day-to-day direction

• Ability and willingness to travel across the region to build and maintain strong client relationships

• Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable

• Entrepreneurial attitude with a collaborative, high-performance approach to client management