Senior Account Manager - Remote (Central/Eastern Timezone)

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Account Manager, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level. 

 
The Senior Account Manager will take full commercial ownership of a portfolio of enterprise clients in North America, ensuring retention, expansion, and long-term growth. This role goes beyond relationship management, requiring a commercially driven leader who can protect revenue, deliver upsell/cross-sell, and proactively expand into parent and sister companies within client groups. 

Key Responsibilities 

• Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio. 

• Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts. 

• Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations. 

• Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner. 

• Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes. 

• Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions. 

Targets & KPIs 

• Revenue Retention: ≥95% GRR 

• Expansion Growth: ≥ 10% uplift across portfolio  

• Executive Engagement: 2+ C-level meetings per strategic account per quarter 

What We Offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. 

We’ll also offer you a competitive salary and commission, as well as the following benefits: 

• 401(k) retirement plan with matching 

• Competitive vacation and paid time off 

• Healthcare benefits – medical insurance, dental insurance and vision plans 

• Pre-tax saving accounts 

• Life and Disability Insurance 

• ShareSave scheme (ability to purchase company shares on preferential terms) 

• Flexible working conditions

• 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles. 

• Proven track record of closing renewals and expansions independently - not reliant on Sales. 

• Demonstrable success in expanding accounts into parent/sister companies and new business units. 

• Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions). 

• Exceptional executive presence and confidence influencing C-level stakeholders. 

• Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.