Project Support Consultant - London

The Project Support Consultant will assist in driving the Project Support Office (PSO) to deliver on activities and provide global support to implementation projects. You will act as a trusted and reliable source of information for the global Professional Services team and the wider business.

As part of your overall role, there will be an expectation that you identify risk and think commercially as part of your decision-making process.

You will be required to liaise with internal departments and clients to reach outcomes and deliverables.

You will:

• Maintain the global resource plan, recording accurate information based on resource allocation and interpreting data to inform and support decisions.

• Provide financial forecasts, ensuring the monthly billing process is completed as well as working with Finance to manage reporting on revenue and financial analysis to support decision making.

• Support the regional process managers with implementation of and adherence to the Aptitude Solution Delivery Framework.

• Assist in monitoring, tracking, and reporting on the commercial cover process across the portfolio, assisting with the creation of contracts as required.

• Assist with creation of portfolio reporting for senior management.

• Manage the Project Support Office backlog, assigning & completing appropriate tasks.

• Provide support to the Regional Delivery Leads as required.

• Provide timely support to the Delivery teams on deployment considerations including visa applications, travel, country advice and engagement letters.

• Assist with maintaining a secure and accurate Delivery team document library of estimates, proposal, and SOW’s.

• Assist with induction program development and execution for new starters, including organising welcome meetings and product training.

• Assist delivery teams with the set-up, access, and accurate use of the required applications (e.g., NetSuite, SmartSheet).

• Assist with tracking third party contractors, extending as required to ensure there is always enough contractual and commercial cover in place.

• Responsible for entering and managing information in various systems (e.g. SmartSheet, Confluence).

• Provide confirmed consultant overtime calculations monthly.

You will be expected to proactively continue your own personal development and be mindful of the evolving company culture and contribute towards internal communications.

Although not an exhaustive list, the Project Support Consultant must have the necessary skills, knowledge, communication/people skills, and commercial skills to fulfil the following accountabilities and responsibilities.

What we offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.  

We’ll also offer you a competitive salary and bonus, as well as the following benefits: 

• ShareSave scheme - ability to purchase company shares on preferential terms 

• Private healthcare 

• Income protection and group life insurance  

• Pension Scheme 

• Company Funded Health Cashplan 

• Employee Assistance Programme 

• Access to Private Dental Benefits 

• Flexible / hybrid working options  

• Enhanced Family Friendly Leave for adoption, maternity and paternity 

• Bike 2 Work Scheme 

• Employee Referral Bonus 

Where you will be:

• This role is based from our London office, we support hybrid working  

• This role also requires occasional travel in-country and/or overseas 

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business. 

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

Responsibilities:

• Excellent written and verbal communication skills – clear and concise.

• Good organizational, multitasking and time management skills.

• Self-motivated and driven, consistently completing tasks to a high standard.

• Can confidently administer the appropriate administrative functions within required applications.

• At a basic level, able to interpret client and contractual requirements to setup resource planning and consultant time recording systems.

• Ability to produce accurate reports & analyze information using various systems.

• Be able to provide data in a consumable and tangible format, within requested timeframes.

• Able to analyze information, identify errors or logical improvements and present feedback to wider team.

• Good commercial awareness.

• Works with the strictest confidentially as needed when handling commercially sensitive information both internally and externally.

• Ability to independently communicate with clients regarding any project support matters.

• Good knowledge and understanding of the Aptitude Solution Delivery Framework, able to adhere to & offer guidance to peers.

• Actively identifies way to improve processes within the Services Organization, where possible ensuring repeatability.

Experience & Skills

• A minimum of 1 year’s experience in a similar administrative or coordination role.

• Previous experience using Smartsheet would be advantageous.

• Strong Microsoft Office skills, particularly Excel.

• Excellent attention to detail and strong organisational skills.

• Experience providing a first-class administrative service to a team or wider business function.

• A proactive approach with the ability to manage multiple priorities and maintain accuracy.

Availability

• The successful candidate must be able to start at the beginning of December so they can work on a handover of knowledge and information with the current job holder.